Heart Of Gold LTD

is committed to protecting and respecting your privacy.

Even though you may not be an employee or customer of Heart Of Gold, we may hold personal information about you because of your relationship with either a service user of Heart Of Gold or an employee, who has nominated you as either next of kin or their emergency contact.

Who are we and why do we need to process your personal information?

Heart Of Gold is the data controller of your personal information. Personal information means information that is about you or contains enough data in which we can identify you.

For emergency contact details and next of kin details, Heart Of Gold has a legitimate interest in processing this personal data throughout the employment of an individual, and for the duration of a care package being in place for a customer. Processing this information allows Heart Of Gold to maintain accurate and up-to-date employment records, care records and contact details (specifically details of who to contact in the event of an emergency).

Legitimate interest is our legal basis for storing your information. For more information on what legitimate interest is, visit the ICO website.

What kind of information is being collected?

Heart Of Gold will only collect and process information in relation to you as a nominated emergency contact or next of kin by either an employee of Heart Of Gold, or a customer of Heart Of Gold

Heart Of Gold will only collect this information from employees or customers who have nominated you as their emergency contact and/or next of kin. This information will include your name, relationship to the individual and your contact number.

Who has access and how do we protect your information?

This information is securely stored either in a paperless filing system that is password protected and kept on a secure server, or where we use paper records, in a locked filing cabinet, in a lockable room. Access is restricted to only those who need it and will only be accessed at times deemed to be an emergency. We will decide on a case-by-case basis what constitutes an emergency.

We have internal policies that strictly control how we manage your personal information. Heart Of Gold will not under any circumstances transfer your information to countries outside the European Economic Area.

How long will we keep your information?

Heart Of Gold will hold your personal information for as long as either the individual is employed, or a care package is in place, or we are informed otherwise, either by the data subject themselves (you) or the employee or customer. As a data subject, you have several rights under data protection regulation. These include:

You are able to access all the personal information we hold about you,

You are able to request us change information where it is either incorrect or incomplete,

You are able to request us delete or stop processing your data, including the right to be forgotten,

You are able to object on grounds of us processing your information, which we do so under ‘legitimate interest’.

Data Protection Act / General Data Protection Regulations

Your personal data is protected in the UK / Europe by various sets of regulation. In May 2018 these regulations have been enhanced to cater for the changing electronic times. We hold a Information Commissioners Office (ICO) license in the UK.

Your rights:

If you believe that Heart Of Gold has not been compliant with your data protection rights, you can contact the Information Commissioner:

Information Commissioner – https://ico.org.uk/

Telephone helpline – 0303 123 1113

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